Terms and Conditions

Last Updated: June 2026

Welcome to Hey Girl. By accessing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before using our website.

1. General

Hey Girl is an online retailer providing wellness and comfort products to customers throughout South Africa.

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to make purchases from this website.

We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time without prior notice.

2. Product Information

We strive to ensure that all product descriptions, images, specifications, and pricing displayed on our website are accurate and up to date.

However, slight variations in colour, packaging, or appearance may occur due to manufacturing changes, screen settings, or photography.

Our products are intended to provide comfort and wellness support and are not intended to diagnose, treat, cure, or prevent any medical condition.

3. Pricing

All prices displayed on our website are shown in South African Rand (ZAR).

Prices are subject to change without notice.

We reserve the right to correct pricing errors, inaccuracies, or omissions at any time.

4. Orders

Once an order has been placed, you will receive an order confirmation email.

Acceptance of an order occurs only once payment has been successfully received and the order has been processed.

We reserve the right to refuse or cancel any order where fraudulent activity, pricing errors, stock shortages, or other unforeseen circumstances occur.

5. Payments

We accept secure online payments through approved payment providers available on our website.

Payment information is processed securely through third-party payment gateways and is never stored by Hey Girl.

6. Shipping and Delivery

Orders are processed and dispatched according to our Shipping Policy.

Delivery timeframes are estimates only and may vary due to courier delays, weather conditions, public holidays, or circumstances beyond our control.

Hey Girl shall not be liable for delays caused by third-party couriers.

7. Returns and Refunds

Returns and refunds are governed by our Refund Policy and comply with applicable South African consumer protection legislation.

Customers may be required to provide proof of purchase when requesting a return, exchange, or refund.

8. Limitation of Liability

To the fullest extent permitted by law, Hey Girl shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or website.

Customers use our products at their own discretion and responsibility.

9. Intellectual Property

All website content, including text, graphics, logos, product images, branding, designs, and website materials, remains the property of Hey Girl and may not be copied, reproduced, distributed, or used without written permission.

10. Privacy

Your privacy is important to us.

Any personal information collected through our website is handled in accordance with our Privacy Policy and applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).

11. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the South African courts.

12. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us through the contact information provided on our website.

Thank you for choosing Hey Girl.